Ordering, Shipping & Returns

Online Ordering:
To guarantee that all sales are made to professional tattoo artists, we must qualify all customers ordering online.  We realize this may be an inconvenience, but we want to be 100% loyal to our artists.  Upon ordering for the first time, please email us a copy of your license or proof of qualifying your shop.  Once qualified,  everyone at your shop can purchase.
 
Backorders and Special Orders:
If an item is not in stock, we will be contacting you regarding a substitute or to notify of lead time.  Special orders are available and can be filled with proper notice and are non-returnable  If we do not have something, we can always get it for you.
 
Shipping Policy:
We ship currently to all 50 US States. Our standard shipping is through UPS. We ship Next Day Air, 2nd Day Air, 3 day Select, Ground, Store Pickup, and our local weekly delivery route.
 
** Saturday and Sunday are not business shipping days, but product can be picked up at our warehouse on Saturdays.
 
UNDELIVERABLE SHIPMENTS:
All declined or refused shipments that are returned back to us, will be charged the shipping charge of the return and to reship it back out.  
 
Return Policy:
All returns are subject to review by Darkside Tattoo Supply management.  Please contact us by phone or email for a return authorization number.   Returns will be resolved with an in-store credit, exchange, or repair.   Returned items must in the their original packaging and condition within 30 days from the purchase date.  All special orders and clearance items are non-returnable.